Concentrix Launches 2026 Learnership Programme for Unemployed South Africans
South Africans looking to enter the workforce without previous job experience now have another opportunity to build valuable career skills through the Concentrix Learnership 2026.
The global customer experience company has opened applications for its latest learnership programme, offering successful applicants the opportunity to receive a monthly stipend of R5,500 while gaining practical workplace experience in the fast-growing Business Process Outsourcing (BPO) industry.
The programme is suitable for unemployed South Africans who have completed Grade 11 or higher and are eager to develop professional customer service, communication and administration skills that are highly valued across several industries, including banking, insurance, telecommunications and retail.
With South Africa’s youth unemployment rate remaining among the highest in the world, structured workplace learning programmes such as this continue to play an important role in helping young people gain experience through the Concentrix Learnership 2026 Applications that employers actively seek.
Why the Concentrix Learnership Matters
Many entry-level vacancies require applicants to have previous work experience—a challenge for school leavers and first-time job seekers.
The Concentrix Learnership bridges this gap by combining accredited learning with practical workplace exposure. Participants receive hands-on training in a professional contact centre while earning a monthly allowance to assist with daily expenses.
Unlike many employment opportunities, no previous work experience is required, making this programme accessible to many young South Africans.
Programme Overview
| Programme | Concentrix Learnership 2026 |
|---|---|
| Employer | Concentrix |
| Industry | Business Process Outsourcing (BPO) |
| Programme Type | Learnership |
| Monthly Stipend | R5,500 |
| Qualification Required | Grade 11 or Higher |
| Experience | No experience required |
| Employment Status | Unemployed applicants preferred |
| Provinces | Gauteng, Western Cape (Cape Town) and KwaZulu-Natal |
| Application Method |
What is Concentrix?
Concentrix is a multinational customer experience technology and business services company that provides customer support, digital services, technical assistance and business process outsourcing for internationally recognised brands.
The company operates across numerous countries and continues to expand its South African operations due to the country’s growing BPO sector.
Working within this environment allows learners to gain experience using international service standards while improving their professional confidence.
What Participants Can Expect
Successful applicants will receive structured workplace training designed to prepare them for long-term employment.
Training may include:
- Customer service principles
- Telephone etiquette
- Digital communication
- Customer relationship management
- Problem-solving techniques
- Administrative support
- Professional workplace behaviour
- Team collaboration
- Time management
- Computer literacy
- Workplace ethics
The programme combines classroom-based learning with practical workplace experience, helping learners develop both technical knowledge and employability skills.
R5,500 Monthly Stipend
Learners accepted into the programme will receive a monthly stipend of approximately R5,500.
Although a stipend is not considered a salary, it provides financial support during training and may help cover essential expenses such as:
- Public transport
- Meals
- Mobile data
- Internet connectivity
- Personal development resources
- Daily living expenses
Financial experts recommend using learnership stipends wisely by creating a monthly budget and setting aside savings where possible.
Salary Comparison: How the Concentrix Learnership Compares
Understanding how this stipend compares with similar South African programmes can help applicants evaluate the opportunity.
| Programme | Typical Monthly Stipend |
|---|---|
| Concentrix Learnership | R5,500 |
| Typical Contact Centre Learnership | R4,500 – R6,000 |
| YES Youth Programme | R4,500 – R5,500 |
| Retail Learnerships | R4,000 – R5,000 |
| Administration Learnerships | R4,000 – R6,500 |
| Banking Learnerships | R6,000 – R8,500 (varies by employer) |
Figures are approximate and may vary depending on the employer, SETA funding and programme structure.
Minimum Requirements
Applicants should:
- Be South African citizens
- Have completed Grade 11 or higher
- Be unemployed
- Demonstrate good communication skills
- Show an interest in customer service
- Be willing to learn
- Be able to work professionally within a team
Previous work experience is not required.
Skills That Can Improve Future Employability
Completing this learnership can strengthen a candidate’s CV by providing practical experience in areas such as:
Customer Service
- Client communication
- Handling enquiries
- Conflict resolution
- Customer satisfaction
- Professional telephone skills
Administration
- Record keeping
- Data capturing
- Office procedures
- Email communication
- Business correspondence
Digital Skills
- Computer literacy
- CRM software exposure
- Online communication
- Microsoft Office fundamentals
These transferable skills are valuable across industries including:
- Banking
- Insurance
- Financial services
- Telecommunications
- Retail
- Healthcare administration
- Government call centres
- E-commerce support
Career Opportunities After Completion
Many employers recognise structured learnership experience when recruiting entry-level staff.
Graduates may qualify for positions such as:
- Customer Service Consultant
- Contact Centre Agent
- Call Centre Advisor
- Client Support Consultant
- Administrative Assistant
- Receptionist
- Sales Support Consultant
- Customer Experience Representative
The skills gained can also provide a foundation for future supervisory or team leadership roles.
Documents Required
Applicants should prepare:
- Updated CV
- Certified South African ID
- Grade 11 or Grade 12 certificate or latest results
- Additional qualifications (if available)
Ensure all documents are clear, readable and up to date before submitting your application.
Expert Tips to Strengthen Your Application
Competition for learnerships can be high. Consider the following:
- Use a professional email address.
- Keep your CV concise (two to three pages).
- Highlight communication, teamwork and computer skills.
- Check that your phone number and email address are correct.
- Submit your application before any advertised closing date.
- Monitor your inbox regularly for updates or interview invitations.
How to Apply
Interested applicants should submit their applications by email.
Email: [email protected]
Reference: Learning Program
Applicants are encouraged to ensure that all supporting documents are attached and that the correct reference is included in the subject line where requested.
Publishing Transparency
Editorial Process: This article has been independently prepared using publicly available programme information and has been fact-checked for accuracy at the time of publication.
Editorial Independence: This publication is not affiliated with Concentrix. Application decisions are made solely by the employer.
Last Updated: 23 July 2026
Sources and References
- Concentrix South Africa Careers
- Concentrix Global Careers
- Department of Higher Education and Training (DHET)
- Quality Council for Trades and Occupations (QCTO)
- Services SETA Learnership Guidelines
- Statistics South Africa (employment and labour market data)
Final Thoughts
The Concentrix Learnership 2026 presents an excellent opportunity for unemployed South Africans seeking practical work experience in one of the country’s fastest-growing industries. With a R5,500 monthly stipend, structured workplace training and exposure to international customer service standards, the programme can help participants build a stronger CV while preparing for careers in customer service, administration, banking, insurance and business support.
Prospective applicants should ensure their documentation is complete and submit their applications promptly, as learnership opportunities often receive a high volume of interest.